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MoJA former worker at the well-known telecoms giant Sky has won a sizeable award after he was dismissed from his job in 2013.

Sky Subscriber Services were ordered to pay Mr Steven Ritchie almost £40,000 in compensation after he was dismissed in October 2013 on allegations that he was racist.

Mr Ritchie, of Dunfermline, was sacked from his customer support role at  the Sky Subscriber Services call centre in Dunfermline after he told the daughter of a Vietnamese customer that he would have expected her father, as the account holder, to have learned to speak enough English to enable him to supply a security password over the telephone. The customer then emailed the CEO of Sky Subscriber Services, Mr Jeremy Darroch, to complain that Mr Ritchie.

After the complaint was made Mr Ritchie was suspended and investigated. He was then dismissed for gross misconduct.

After being dismissed Mr Ritchie made a claim for unfair dismissal to the Dundee Employment Tribunal, alleging that the procedure used to dismiss him and the decision to dismiss him were unfair and unreasonable.

Mr Ritchie’s claim came to the Dundee Employment Tribunal earlier this year, with Mr Ritchie giving evidence at the Tribunal that he believed that the dismissal process was a “sham”. The Employment Tribunal found in favour of Mr Ritchie in his claim for unfair dismissal, holding that Sky had failed to consider other options than dismissal and that no reasonable employer would have dismissed Mr Ritchie on the basis of the allegations. The Employment Tribunal did, however, find that the processes that Sky Subscriber Services had used in dismissing Mr Ritchie were reasonable, and reduced the compensation awarded to Mr Ritchie for this reason.

The Employment Tribunal awarded Mr Ritchie a substantial amount in compensation, although this was reduced to £37,943.

Chris Hadrill, an employment solicitor at Redmans, commented on the case: “Employers must not make ‘knee-jerk’ decisions to dismiss employees but must undertake a fair investigation and make a decision to dismiss (if this is in fact appropriate) based upon the facts that the investigation have determined. It is also crucial that the decision to dismiss be proportionate to the allegation – if an overly-harsh sanction is imposed then this could lead to an Employment Tribunal claim.

If you believe that you have a claim for unfair dismissal then call our specialist employment solicitors on 020 3397 3603 and talk right away to an expert in employment tribunal litigation and unfair dismissal claims

About

Redmans Employment Team deal with employment matters for both employers and employees, including drafting employment contracts and policies, advising employers and employees on compromise agreements, handling day-to-day HR issues, advising on restructures, and handling Employment Tribunal cases for both employers and employees

Call 020 3397 3603 to speak to one of the members of our employment team or email us on enquiries@redmans.co.uk.

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Testimonials

4.52 Average

21 Reviews

Redman's provided excellent legal employment advice for me during a difficult time in my employment. Chris was my lawyer, super efficient, quick, reliable and clearly very experienced in the matter. Could not ask for a better law firm to deal with your query if you are in need of some help. Would definitely use them again in the future. Highly recommending Chris.

Posted 1 month ago

Steven

Chris Hadrill was very professional and responsive. I would highly recommend him

Posted 1 month ago

Dinah

Very Efficient, with very quick email reply’s. I had a matter that needed resolving within a very short space of time and Redmans Solicitors were great with dealing with my matter quickly.

Posted 1 month ago

Ankar

At Redmans the solicitor that was dealing with me was Chris. He dealt with my situation smoothly with clear guidance and explanation

Posted 1 month ago

Anonymous

Clear, concise advice and guidance delivered by an experienced and very capable solicitor, within the timelines required

Posted 2 months ago

Anonymous

Very efficient service. I never had to wIt for more than a day for a reply to any of my queries and the matter was dealt with swiftly.

Posted 2 months ago

Anonymous

Very timely, thorough and helpful advice. Friendly and considerate of the needs of the client

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Anonymous

Very prompt and attention to detail. Thank you for the service

Posted 2 months ago

Chris

Couldn’t be happier with how Redmans successfully handled our seemingly tricky case. By being clear and detailed every step of the way, with the utmost professionalism and courtesy, they made it an informative and eye-opening process, taking the stress out of the situation and ultimately delivered what you would want from such a service. I fully appreciate everything they have done, and if I am ever in need of such services in the future, they will be the first number I contact. Excellent.

Posted 2 months ago

Anonymous

Excellent work delivered with great quality

Posted 2 months ago

Dominic

Chris Hadrill was a great help both in terms of his advice and his expertise. He explained my options to me clearly and concisely enabling me to quickly make the right decision for me in the circumstance. I would not hesitate to recommend Chris or Redmans to friends or colleagues, and would certainly make Redmans my first port of call should I require a similar service in the future.

Posted 2 months ago

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Redmans gave excellent advice and helped me understand everything in clear concepts. Thank you!

Posted 2 months ago

Anonymous

Resolved my issues

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Quick fast professional service.

Posted 2 months ago

Michael

"Prompt, efficient and practical advice that resulted in me getting some additional money tax free."

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Anonymous

Patient and thorough advice given to me around my Settlement Agreement

Posted 2 months ago

Anonymous

"Excellent service, getting back to you promptly giving you very good advice."

Posted 2 months ago

Anonymous

I found Chris Hadrill to be an excellent help, he is very knowledgeable and gives good ,concise ,strategic advice .He makes himself readily accessible when you need him.I would personally highly recommend him.

Posted 2 months ago

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Professional, efficient and reliable service provided. I strongly recommend them and I would use this service again.

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