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MoJA former worker at the well-known telecoms giant Sky has won a sizeable award after he was dismissed from his job in 2013.

Sky Subscriber Services were ordered to pay Mr Steven Ritchie almost £40,000 in compensation after he was dismissed in October 2013 on allegations that he was racist.

Mr Ritchie, of Dunfermline, was sacked from his customer support role at  the Sky Subscriber Services call centre in Dunfermline after he told the daughter of a Vietnamese customer that he would have expected her father, as the account holder, to have learned to speak enough English to enable him to supply a security password over the telephone. The customer then emailed the CEO of Sky Subscriber Services, Mr Jeremy Darroch, to complain that Mr Ritchie.

After the complaint was made Mr Ritchie was suspended and investigated. He was then dismissed for gross misconduct.

After being dismissed Mr Ritchie made a claim for unfair dismissal to the Dundee Employment Tribunal, alleging that the procedure used to dismiss him and the decision to dismiss him were unfair and unreasonable.

Mr Ritchie’s claim came to the Dundee Employment Tribunal earlier this year, with Mr Ritchie giving evidence at the Tribunal that he believed that the dismissal process was a “sham”. The Employment Tribunal found in favour of Mr Ritchie in his claim for unfair dismissal, holding that Sky had failed to consider other options than dismissal and that no reasonable employer would have dismissed Mr Ritchie on the basis of the allegations. The Employment Tribunal did, however, find that the processes that Sky Subscriber Services had used in dismissing Mr Ritchie were reasonable, and reduced the compensation awarded to Mr Ritchie for this reason.

The Employment Tribunal awarded Mr Ritchie a substantial amount in compensation, although this was reduced to £37,943.

Chris Hadrill, an employment solicitor at Redmans, commented on the case: “Employers must not make ‘knee-jerk’ decisions to dismiss employees but must undertake a fair investigation and make a decision to dismiss (if this is in fact appropriate) based upon the facts that the investigation have determined. It is also crucial that the decision to dismiss be proportionate to the allegation – if an overly-harsh sanction is imposed then this could lead to an Employment Tribunal claim.

If you believe that you have a claim for unfair dismissal then call our specialist employment solicitors on 020 3397 3603 and talk right away to an expert in employment tribunal litigation and unfair dismissal claims

About

Redmans Employment Team deal with employment matters for both employers and employees, including drafting employment contracts and policies, advising employers and employees on compromise agreements, handling day-to-day HR issues, advising on restructures, and handling Employment Tribunal cases for both employers and employees Call 020 3397 3603 to speak to one of the members of our employment team or email us on enquiries@redmans.co.uk. Redmans have offices in Richmond, Chiswick, Hammersmith, Fulham, Kingston, Wimbledon, Ealing, Kings Cross and Marylebone (meetings strictly by appointment only).

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Testimonials

4.76 Average

123 Reviews

Jake L

Chris is very professional and calm. Very attentive and patient, been a positive experience having Chris represent me, and would recommend him.

Posted 3 weeks ago

Anonymous

Excellent service. It was a pleasure to work with Chris H, who is brilliant at what he does and very efficient. Their Senior Associate Rana T. is also very knowledgeable and resolves any queries speedily and efficiently. My issue could unfortunately not be resolved, but that was due to my employer and not the firm. Redmans however did all they could. I would definitely recommend them.

Posted 3 weeks ago

Anonymous

Very pleasant and quick to deal with. Mnay thanks.

Posted 3 weeks ago

Anonymous

Easy to get hold of. Quick.

Posted 3 weeks ago

Owen J

Very helpful, efficient service.

Posted 3 weeks ago

Anonymous

I am very lucky that I worked with Mr. Chris Hadrill and he managed my case very progressively with an analytical approach and trustfully. Of course with a very positive result. I strongly recommend Mr. Hadrill to any one seeking for a successful result from a highly qualified solicitor.

Posted 1 month ago

Kulbir S

Amazing, quick friendly service from Chris from the start and Caroline. They made me feel at ease during a difficult time, they understood and advised accordingly and I am really happy with the outcome of my case. Will always advise anyone who needs legal advice to contact Redmans, I’m so glad that I did and can confidently say I don’t think any other firm could have handled my case any better. Well done guys, wish you all the best and please keep doing what your doing, simply the best!

Posted 1 month ago

Mark A

Excellent service - rapid and “to the point” advice given to ensure meeting the target time frame

Posted 1 month ago

Anonymous

Chris Hadrill kept me sane during the negotiations with my employer. He was courteous professional and he cared about doing the best he could for me. I will use Redmans again if ever I need an employment solicitor. Excellent service.

Posted 1 month ago

Muhammad Z

Awesome services. Professionals at their best .

Posted 1 month ago

Anonymous

Thanks for the advice and for negotiating a good outcome. Good to have the support at a very stressful time

Posted 1 month ago

Chloe F

My solicitor at Redmans was very helpful and efficient. Really pleased with the smooth service.

Posted 1 month ago

Anonymous

Chris was absolutely excellent. Clear and concise, offering sound advice.

Posted 1 month ago

Tim O

Experienced and competent advisors

Posted 1 month ago

Rachel A

Quick and expert assistance. I would highly recommend Chris for any of your legal needs.

Posted 1 month ago

Joe S

I was very happy with the service provided by Chris and the team at Redmans Solicitors. I felt very comfortable discussing all matters with Chris and am very grateful for all the help and guidance I was given throughout the whole process. I would definitely recommend Redmans Solicitors to friends and family!

Posted 1 month ago

Anonymous

I had a very good experience working with Chris Hadrill during a difficult and emotional time. This held true from the moment I spoke to him on the phone, to the end of the process. Overall, he was attentive, professional and highly supportive. He provided sound advice and clarity. It was the reviews that led me to Redmans! I was very happy to know they were all true. I highly recommend working with Redmans Solicitors. Thank-you to the entire team!

Posted 1 month ago

Anonymous

Good service

Posted 1 month ago

Anonymous

Excellent professional service. Highly recommend.

Posted 1 month ago

Rob O

Very prompt response and I could not fault the service. My solicitor listened carefully to the details of my case and I felt very confident in the advice I was offered. All emails and work done on my behalf with my former employer was of the highest standard and Redmans helped take a lot of the stress out of the situation for me.

Posted 2 months ago

Mike H

Very professional, friendly, proactive. I would highly recommend Redmans.

Posted 2 months ago