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How Chris Hadrill, a specialist employment solicitor, represented a client in an Employment Tribunal claim and secured the client £11,000 tax-free ex-gratia compensation and a reference through a COT3 agreement (a form of settlement agreement).


Isaac (not his real name) worked as a customer service agent in a large communications firm, starting work in 2011. In 2014 Isaac complained that he believed that he wasn’t being treated equally to other employees as he had not been provided with an updated contract of employment. He felt that the firm did not respond sufficiently well to his complaints and made a further allegation that he was being discriminated against by the firm because of his race. The firm did not deal with this complaint and dismissed Isaac a month after his complaint about discrimination, alleging that he had been performing poorly at work. Isaac was surprised by this, as he had been given no notice of any poor performance, had not been given an opportunity to improve any alleged underperformance, and there was no capability process undertaken. He appealed against his dismissal but the firm failed to respond to his appeal.

What we did

When Isaac contacted the employment team in our Richmond office he was upset and stressed about losing his job. Chris Hadrill, a specialist employment solicitor at Redmans, handled Isaacs’s matter.

Chris explained to Isaac that he had strong prospects of success with an unfair dismissal claim, as his employer had failed to carry out a proper procedure when dismissing him (including a complete failure to carry out any form of capability process and to respond to his appeal). Chris also explained to Isaac that he may have a claim for victimisation, as it appeared that the firm had only taken steps to dismiss Isaac when they became aware that he had complained that he was being discriminated against.

Chris took Isaac’s case on a ‘no win no fee’ basis, meaning that Isaac would not have to pay large legal fees if he didn’t lose the case, and would only pay a proportion of any damages if he won the case. He represented Isaac throughout his matter, issuing his claim, attending preliminary hearings, and engaging in settlement negotiations with the firm.

The result

Isaac’s previous employer agreed to settle Isaac’s claims for unfair dismissal and victimisation for the sum of £11,000, and also agreed to provide to Isaac with an agreed form of reference for prospective employers.

Chris Hadrill, the solicitor who represented Isaac in his case, commented on the matter: “Although this case didn’t go all the way to a full merits hearing in the Employment Tribunal, I’m confident that – weighing up the risks and rewards of litigation properly – the right decision was made to settle the case, and my client can now proceed with his life again.”


Redmans Employment Team deal with employment matters for both employers and employees, including drafting employment contracts and policies, advising employers and employees on compromise agreements, handling day-to-day HR issues, advising on restructures, and handling Employment Tribunal cases for both employers and employees Call 020 3397 3603 to speak to one of the members of our employment team or email us on enquiries@redmans.co.uk. Redmans have offices in Richmond, Chiswick, Hammersmith, Fulham, Kingston, Wimbledon, Ealing, Kings Cross and Marylebone (meetings strictly by appointment only).

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    4.78 Average

    224 Reviews

    Karl B

    Caroline and Chris were so helpful and friendly. Couldn't of asked for a better service.

    Posted 1 hour ago

    Dimitrios P

    Excellent, professional service, in time and within the expected value.

    Posted 20 hours ago

    Barbara K

    Everything quickly and fairly. Very professional. Thank you.

    Posted 21 hours ago

    Sabrina J

    I received a efficient professional service during the whole process of liasing between myself and my former employer to getting all forms signed and receiving my redundancy payment in full in the summer of this year.

    Posted 2 days ago


    I received legal advice on a redundancy settlement agreement from Redmans Solicitors and was very impressed by the quality of their service. Chris Hadrill is highly experienced in settlement matters and was especially understanding of the particulars of my case, going out of his way to ensure that it was resolved quickly and with the utmost professionalism. I have no hesitation in recommending Redmans to anyone in need of employment advice and settlement resolution.

    Posted 2 days ago


    Excellent service, with full explanations of everything needed. Both Chris and Mel answered all emails very promptly and were personable and efficient.

    Posted 3 days ago


    I would like to thank Chris Hadrill, in particular who handled my case, for all his hard work, expertise and dedication. He listened with empathy and offered suitable advice, which made me feel valued and confident through a difficult time. I would highly recommend Chris and the team at Redmans Solicitors. Thank you.

    Posted 5 days ago

    Yann G

    Yann Guezennec / Chris Hadrill - Thanks for the detailed, informed and professional advice for my settlement. When comprise is the rule I felt we could have been maybe a bit more aggressive from the start. However an acceptable outcome considering the situation. Thank you

    Posted 6 days ago

    Valentina D

    Great service from Mel, she was very good at explaining every part of the settlement agreement and very efficient dealing with the HR team. Very professional team, I would definitely use them again in future if the opportunity came up.

    Posted 1 week ago

    Olaf S

    I was very happy with the service that I have received. Thank You Regards

    Posted 1 week ago

    Rebecca A

    I had a wonderful solicitor called Caroline who was so helpful and gave me all the information I need and explained everything in detail so I was crystal clear. Would highly recommend if you are in need of a solicitor!

    Posted 1 week ago

    Gareth J

    Very efficient, helpful and pragmatic support from Caroline. Happy to work with my requirements / suggestions but also made some very good points which helped to achieve a higher settlement amount. Would highly recommend Caroline and Chris.

    Posted 1 week ago

    Ellen S

    Excellent, professional, timely. Friendly when I needed it most. Would recommend to anyone.

    Posted 1 week ago

    Ellen S

    Excellent, professional, timely. Friendly when I needed it most. Would recommend to anyone.

    Posted 1 week ago

    Cristina G

    Very professional and reliable. Timely answers, clear and to the point. Always looking for the best for their customers.

    Posted 1 week ago

    Rob T

    Very professional and on target - highly recommended.

    Posted 2 weeks ago


    Very efficient service and knowledgeable solicitors.

    Posted 2 weeks ago


    Excellent response time from first contact. Quick and easy completion of documents required. Fast response to any queries I made.

    Posted 2 weeks ago


    Redmans Solicitors did a great job and were very professional at all times. Would definitely recommend.

    Posted 1 month ago

    Gary P

    All good advice, prompt and efficient

    Posted 2 months ago


    Excellent advice and customer service.

    Posted 3 months ago