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MoJA former worker at the well-known telecoms giant Sky has won a sizeable award after he was dismissed from his job in 2013.

Sky Subscriber Services were ordered to pay Mr Steven Ritchie almost £40,000 in compensation after he was dismissed in October 2013 on allegations that he was racist.

Mr Ritchie, of Dunfermline, was sacked from his customer support role at  the Sky Subscriber Services call centre in Dunfermline after he told the daughter of a Vietnamese customer that he would have expected her father, as the account holder, to have learned to speak enough English to enable him to supply a security password over the telephone. The customer then emailed the CEO of Sky Subscriber Services, Mr Jeremy Darroch, to complain that Mr Ritchie.

After the complaint was made Mr Ritchie was suspended and investigated. He was then dismissed for gross misconduct.

After being dismissed Mr Ritchie made a claim for unfair dismissal to the Dundee Employment Tribunal, alleging that the procedure used to dismiss him and the decision to dismiss him were unfair and unreasonable.

Mr Ritchie’s claim came to the Dundee Employment Tribunal earlier this year, with Mr Ritchie giving evidence at the Tribunal that he believed that the dismissal process was a “sham”. The Employment Tribunal found in favour of Mr Ritchie in his claim for unfair dismissal, holding that Sky had failed to consider other options than dismissal and that no reasonable employer would have dismissed Mr Ritchie on the basis of the allegations. The Employment Tribunal did, however, find that the processes that Sky Subscriber Services had used in dismissing Mr Ritchie were reasonable, and reduced the compensation awarded to Mr Ritchie for this reason.

The Employment Tribunal awarded Mr Ritchie a substantial amount in compensation, although this was reduced to £37,943.

Chris Hadrill, an employment solicitor at Redmans, commented on the case: “Employers must not make ‘knee-jerk’ decisions to dismiss employees but must undertake a fair investigation and make a decision to dismiss (if this is in fact appropriate) based upon the facts that the investigation have determined. It is also crucial that the decision to dismiss be proportionate to the allegation – if an overly-harsh sanction is imposed then this could lead to an Employment Tribunal claim.

If you believe that you have a claim for unfair dismissal then call our specialist employment solicitors on 020 3397 3603 and talk right away to an expert in employment tribunal litigation and unfair dismissal claims

About

Redmans Employment Team deal with employment matters for both employers and employees, including drafting employment contracts and policies, advising employers and employees on compromise agreements, handling day-to-day HR issues, advising on restructures, and handling Employment Tribunal cases for both employers and employees Call 020 3397 3603 to speak to one of the members of our employment team or email us on enquiries@redmans.co.uk. Redmans have offices in Richmond, Chiswick, Hammersmith, Fulham, Kingston, Wimbledon, Ealing, Kings Cross and Marylebone (meetings strictly by appointment only).

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    Testimonials

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    269 Reviews

    Sue W

    The people at Redmans talk to you with respect and make you feel like they take your situation personal. They clearly care and are extremely professional. I have recommended Redmans to many people.

    Posted 5 days ago

    Anonymous

    Redmans Solicitors were consistently prompt, efficient and professional from the start of my reaching out to them for support in relation to contentious negotiations of an employment matter that continued for almost two months resulting in a positive settlement agreement. Chris Hadrill was diligent, thorough, empathetic and objective in his advice and guidance, showing deep and broad knowledge of the law and legal processes plus extensive practical experience in handling complex matters, resulting in clear and pragmatic advice in ambiguous circumstances that resulted in a very good outcome. I fully recommend Chris Hadrill and Redmans Solicitors! I have made this review anonymous purely because of the confidentiality obligations in the settlement agreement concluded.

    Posted 1 month ago

    Michelle W

    Redmans solicitors provided legal support and advice for a settlement agreement. Excellent customer service, very professional. The senior associate solicitor kept me updated throughout the process, showed empathy and the agreement was signed-off / completed within the agreed timeline.

    Posted 1 month ago

    Mark W

    Redmans Solicitors were extremely professional and helpful! Chris Hadrill handled my case and was an amazing help! His guidance, advice and understanding to my redundancy settlement were always clear, concise and very helpful and I am very grateful to him, and glad I found Redmans to help with my settlement. I highly recommend them!

    Posted 1 month ago

    Alison M

    Very happy with the advice I received

    Posted 1 month ago

    Margaret A

    I found everything about the company to be extremely professional and efficient. During my initial contact with Chris, he listened well and was reassuring, so I felt confident that my case would be well handled. Caroline was excellent at explaining all the legal points and answering my questions, as well as being very supportive and understanding throughout the process. I would definitely recommend this company.

    Posted 1 month ago

    Sanja K

    Very efficient and professional service.

    Posted 1 month ago

    Anonymous

    I found the advice I was given by Redmans Solicitors to be clear and useful and found the solicitor on my case to be both knowledgeable and approachable.

    Posted 1 month ago

    Karen T

    Great service. Thank you.

    Posted 1 month ago

    Anonymous

    Excellent service from Chris & Mel Chin. The best outcome was achieved from the redundancy process. They were extremely thorough, listened carefully and acted swiftly on my behalf. I highly recommend Redmans Solicitors

    Posted 1 month ago

    Shanine M

    Excellent service, thank you so much!

    Posted 1 month ago

    Anonymous

    I found Caroline and Chris very Helpful and provided excellent service. Caroline especially provided great legal advice and made me feel at ease with the whole process. I would highly recommend them. Thank you!

    Posted 1 month ago

    Gayle B

    Excellent company very professional would definitely recommend

    Posted 1 month ago

    Alex K

    Redmans provided an excellent service, timely and effective. Will definitely recommend.

    Posted 1 month ago

    Anonymous

    Great job done on my employment law

    Posted 1 month ago

    Dominica S

    Caroline & Chris were very prompt and efficient.Very happy with the service and will definitely recommend Redmans Solicitor to everyone !

    Posted 2 months ago

    Sandra K

    If you are looking for a group of solicitors who are Professional, Caring and on point, then look no futher than Redmans. I was literally hand held through out my case. Can not find fault with this company, very happy with the result and the service i received. Would highly recommend Redmans.

    Posted 2 months ago

    Anonymous

    I found dealing with Redmans a pleasure. I got to speak to someone quickly, the advice was profferred promplty and the service was not 'pushy'. In addition, the administration was excellent. What more could you ask for?

    Posted 2 months ago

    ALISDAIR L

    Redmans did a brilliant job regarding my redundancy agreement. I miss read an extra charge which wasnt the case so doing a new review to clarify. I would recommend Redmans for any employment law issues you may have.

    Posted 2 months ago

    Christos G

    Great legal advice and quick correspondence. Very supportive and helpful through the entire process. Thank you Redmans!

    Posted 2 months ago

    Anonymous

    Chris Hadrill advised me on a redundancy settlement agreement. He was very responsive, easy to deal with and gave me good advice at a stressful time.

    Posted 2 months ago